Foundations of ITIL® 2011 Edition, 1st Edition eBook

$25.00

For trainers free additional material of this book is available. This can be found under the "Training Material" tab.

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About this eTextbook

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book and its predecessors have become the industry classic guide on the topic of ITIL.

Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition .

This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

Publication details

Author: Pierre Bernard
Publisher: Van Haren Publishing
eText ISBN: 9789087539238, 9087539231
Print ISBN: 9789087536749, 9087536747

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A licensed digital edition of this title, supplied as PDF or EPUB. The format is set by the publisher, so email us the ISBN before ordering and we will confirm which one it is.
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Download links do not expire and there is no cap on re-downloads. Readable on any computer, tablet or phone, online or offline.
This is a digital edition. Nothing is printed, packed or posted, and there is no delivery charge.

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About this eTextbook

This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

Publication details

Author: Pierre Bernard
Publisher: Van Haren Publishing
eText ISBN: 9789087539238, 9087539231
Print ISBN: 9789087536749, 9087536747

What you receive

A licensed digital edition of this title, supplied as PDF or EPUB. The format is set by the publisher, so email us the ISBN before ordering and we will confirm which one it is.
Delivered to the email address on your order as a secure download link, usually within minutes and always within 24 hours of payment.
Download links do not expire and there is no cap on re-downloads. Readable on any computer, tablet or phone, online or offline.
This is a digital edition. Nothing is printed, packed or posted, and there is no delivery charge.