ITSM Process Assessment Supporting ITIL (TIPA), 1st Edition eBook

$25.00

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose.

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About this eTextbook

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements.This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards:ITIL: the de facto standard in IT Service Management.ISO/IEC 15504 Information technology - Process assessmentReaders can therefore be confident of a strong, well-thought out and solid approach which will help identify:The concepts of process assessment and process maturity How to plan and perform a process assessmentHow to use the approachHow to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000.

This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.

Publication details

Author: Béatrix Barafort; Stéphane Cortina; Valérie Betry
Publisher: Van Haren Publishing
eText ISBN: 9789401801263, 9401801266
Print ISBN: 9789087535643, 9087535643

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About this eTextbook

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements.This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards:ITIL: the de facto standard in IT Service Management.ISO/IEC 15504 Information technology – Process assessmentReaders can therefore be confident of a strong, well-thought out and solid approach which will help identify:The concepts of process assessment and process maturity How to plan and perform a process assessmentHow to use the approachHow to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000.

Publication details

Author: Béatrix Barafort; Stéphane Cortina; Valérie Betry
Publisher: Van Haren Publishing
eText ISBN: 9789401801263, 9401801266
Print ISBN: 9789087535643, 9087535643

What you receive

A licensed digital edition of this title, supplied as PDF or EPUB. The format is set by the publisher, so email us the ISBN before ordering and we will confirm which one it is.
Delivered to the email address on your order as a secure download link, usually within minutes and always within 24 hours of payment.
Download links do not expire and there is no cap on re-downloads. Readable on any computer, tablet or phone, online or offline.
This is a digital edition. Nothing is printed, packed or posted, and there is no delivery charge.