Introduction to Healthcare Quality Management, 2nd Edition eBook

$39.99

Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare.

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About this eTextbook

Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals. By using this easy-to-read book, complete with helpful charts and diagrams, your students will examine a range of topics, from measuring performance to creating high-quality services that result in satisfied customers.

The book is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help students understand the vocabulary of healthcare quality management. As an added bonus to this edition, each chapter includes an expanded list of websites to find additional resources to customize and enhance your education.

In this revised edition you will learn about the following topics: quality characteristics most important to healthcare stakeholders, including payers and consumers; regulatory mandates and accreditation standards that influence healthcare quality activities; proper techniques for gathering and effectively analyzing healthcare performance measurement data; new technology-based services that will improve the patient experience; key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals; methods for redesigning healthcare processes to achieve more reliable performance; patient safety initiatives that reduce harmful medical errors; resource management activities that improve continuity of care and prevent service over and underuse; and organizational factors that affect quality management and performance reliability.

Publication details

Author: Spath, Patrice L.
Publisher: Health Administration Press
eText ISBN: 9781567935936, 1567935931

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About this eTextbook

Publication details

Author: Spath, Patrice L.
Publisher: Health Administration Press
eText ISBN: 9781567935936, 1567935931

What you receive

A licensed digital edition of this title, supplied as PDF or EPUB. The format is set by the publisher, so email us the ISBN before ordering and we will confirm which one it is.
Delivered to the email address on your order as a secure download link, usually within minutes and always within 24 hours of payment.
Download links do not expire and there is no cap on re-downloads. Readable on any computer, tablet or phone, online or offline.
This is a digital edition. Nothing is printed, packed or posted, and there is no delivery charge.