IT Outsourcing Part 2: Managing the Sourcing Contract, 1st Edition eBook

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About this eTextbook

IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination.Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications);b) an appropriate governance framework;c) selecting the right individuals, with appropriate authority in key roles;d) the appropriate use of external expert advice;e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service;f) effective relationship management, with mutual respect and good communications;g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a ‘win-win’ approach when problems arise.This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.

Publication details

Author: Jane Chittenden
Publisher: Van Haren Publishing
eText ISBN: 9789087536176, 9087536178
Print ISBN: 9789087536169, 908753616X

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About this eTextbook

Publication details

Author: Jane Chittenden
Publisher: Van Haren Publishing
eText ISBN: 9789087536176, 9087536178
Print ISBN: 9789087536169, 908753616X

What you receive

A licensed digital edition of this title, supplied as PDF or EPUB. The format is set by the publisher, so email us the ISBN before ordering and we will confirm which one it is.
Delivered to the email address on your order as a secure download link, usually within minutes and always within 24 hours of payment.
Download links do not expire and there is no cap on re-downloads. Readable on any computer, tablet or phone, online or offline.
This is a digital edition. Nothing is printed, packed or posted, and there is no delivery charge.