Metrics for Service Management, 1st Edition eBook

$25.00

This title is the sister book to the global best-seller Metrics for IT Service Management.

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About this eTextbook

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value.

The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle.

The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements. ISBNs for Metrics for Service Management: are 9789401805643, 9401805644 and the print ISBNs are 9789087536480, 9087536488. Additional ISBNs include 9789087536497.

Publication details

Author: Jan Schilt; Jan van Bon; Peter Brooks
Publisher: Van Haren Publishing

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About this eTextbook

Publication details

Author: Jan Schilt; Jan van Bon; Peter Brooks
Publisher: Van Haren Publishing

What you receive

A licensed digital edition of this title, supplied as PDF or EPUB. The format is set by the publisher, so email us the ISBN before ordering and we will confirm which one it is.
Delivered to the email address on your order as a secure download link, usually within minutes and always within 24 hours of payment.
Download links do not expire and there is no cap on re-downloads. Readable on any computer, tablet or phone, online or offline.
This is a digital edition. Nothing is printed, packed or posted, and there is no delivery charge.