Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect eBook

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About this eTextbook

Patient No Longer Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect "The coronavirus pandemic has validated the principles of this book—that we need healthcare with no address, helping people where they are and when they need it," writes Dr. Stephen K. Klasko in Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect.

"Telehealth worked. Providing guidance to families worked. Listening worked.

Even under our greatest threat since World War II, the principles of using digital medicine to get care out to people turned out to be critical." Dr. Klasko and Ryan Donohue explore this evolving delivery model in a fascinating look at the history of patient-centric care and the rise of the healthcare consumer as a powerful new voice. In addition to the compelling reasons why consumer-centric care is so crucial, the authors share how leaders can work to build health systems focused on it.

They offer actionable ideas for implementation in individual organizations and explore topics such as: • The latest research on what matters most to healthcare consumers today • Leadership skills needed to drive patient-centric initiatives • New applications of digital health technology and data • The Picker Institute's Eight Dimensions of Patient-Centered Care • Best practices and case studies from leading organizations As healthcare consumers continue to demand the same types of interactions they enjoy in other industries, healthcare organizations must work hard to build frictionless customer experiences that create lasting connections and build genuine loyalty. This book describes a once-in-an-era transformation in healthcare.

Publication details

Author: Ryan Donohue; Stephen K. Klasko
Publisher: ACHE Management Series
eText ISBN: 9781640551824, 1640551824
Print ISBN: 9781640551800, 1640551808

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About this eTextbook

"Telehealth worked. Providing guidance to families worked. Listening worked.

They offer actionable ideas for implementation in individual organizations and explore topics such as: • The latest research on what matters most to healthcare consumers today • Leadership skills needed to drive patient-centric initiatives • New applications of digital health technology and data • The Picker Institute’s Eight Dimensions of Patient-Centered Care • Best practices and case studies from leading organizations As healthcare consumers continue to demand the same types of interactions they enjoy in other industries, healthcare organizations must work hard to build frictionless customer experiences that create lasting connections and build genuine loyalty. This book describes a once-in-an-era transformation in healthcare.

Publication details

Author: Ryan Donohue; Stephen K. Klasko
Publisher: ACHE Management Series
eText ISBN: 9781640551824, 1640551824
Print ISBN: 9781640551800, 1640551808

What you receive

A licensed digital edition of this title, supplied as PDF or EPUB. The format is set by the publisher, so email us the ISBN before ordering and we will confirm which one it is.
Delivered to the email address on your order as a secure download link, usually within minutes and always within 24 hours of payment.
Download links do not expire and there is no cap on re-downloads. Readable on any computer, tablet or phone, online or offline.
This is a digital edition. Nothing is printed, packed or posted, and there is no delivery charge.