Service Automation Framework, 1st Edition eBook
$25.00
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend.
Digital edition, delivered to your inbox within 24 hours of payment. No shipping, no delivery charge.
About this eTextbook
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization.
If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues.
Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Publication details
- Author: Jan Willem Middelburg
- Publisher: Van Haren Publishing
- eText ISBN: 9789401800631, 9401800634
- Print ISBN: 9789401800624, 9401800626
What you receive
- A licensed digital edition of this title, supplied as PDF or EPUB. The format is set by the publisher, so email us the ISBN before ordering and we will confirm which one it is.
- Delivered to the email address on your order as a secure download link, usually within minutes and always within 24 hours of payment.
- Download links do not expire and there is no cap on re-downloads. Readable on any computer, tablet or phone, online or offline.
- This is a digital edition. Nothing is printed, packed or posted, and there is no delivery charge.
Delivery
Free on every order. This is a digital edition. Nothing is printed, packed or posted, so there is no delivery charge, no minimum order and no handling fee. The only thing added at checkout is 5% sales tax, shown on its own line before you confirm.
- Sent to the email address on your order, as a secure download link.
- Usually within a few minutes of payment clearing.
- Guaranteed within 24 hours, including weekends and holidays.
- Links do not expire and there is no cap on re-downloads.
- Delivered worldwide. No customs charge or import duty can arise.
Format. Titles are supplied as PDF or EPUB, set by the publisher. If the format matters to you, email us the eText ISBN before ordering and we will confirm which it is, normally the same business day.
Nothing arrived? Check your spam and promotions folders first. If it is not there 24 hours after payment, email us your order number and we will resend it. Full detail on the Delivery Policy.
Refunds
A digital file cannot be posted back, so there is no return process. There are situations that are refundable and situations that are not, and both are stated plainly.
Refunded in full, within 30 days of the order:
- The file is corrupt, truncated, or will not open in a reader that supports its format.
- Content is missing from the edition you were sold.
- The wrong title was delivered.
- The edition, eText ISBN, author or format does not match this page.
- You were charged twice for the same title.
- Nothing was delivered and we cannot reissue it.
Not downloaded yet? Cancel within 14 days for a full refund, no reason needed.
Not refundable: a title you downloaded and then decided you did not want, a file that does not suit your device where we did not say it would, buying the wrong edition when this page stated it correctly, and publisher printing or copy limits.
Approved refunds are issued within 2 to 5 business days to the card that paid. Full detail on the Returns & Refund Policy.
Payment
Checkout runs on Stripe. We accept Visa, Mastercard, American Express, Discover and JCB, credit or debit. That list is complete. No account is needed; guest checkout is available on every order.
What you are charged: the price on this page, plus 5% sales tax. Delivery is $0.00. There is no handling fee, no processing fee and no card surcharge. The order summary shows the full total before you confirm, and that figure is what leaves your account.
Nothing recurring. One charge per order. No subscription, no membership, no trial that converts, no saved-card auto-billing.
Security. Card numbers never reach us. Payment details are entered into fields hosted by Stripe, a PCI DSS Level 1 provider. We can see only the card brand, the last four digits and whether the payment succeeded. The whole site runs over HTTPS.
Prices are in US dollars. A card issued outside the United States is converted by your own bank at its own rate. Full detail on the Payment Policy.
About this eTextbook
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization.
If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues.
Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Publication details
- Author: Jan Willem Middelburg
- Publisher: Van Haren Publishing
- eText ISBN: 9789401800631, 9401800634
- Print ISBN: 9789401800624, 9401800626
What you receive
- A licensed digital edition of this title, supplied as PDF or EPUB. The format is set by the publisher, so email us the ISBN before ordering and we will confirm which one it is.
- Delivered to the email address on your order as a secure download link, usually within minutes and always within 24 hours of payment.
- Download links do not expire and there is no cap on re-downloads. Readable on any computer, tablet or phone, online or offline.
- This is a digital edition. Nothing is printed, packed or posted, and there is no delivery charge.
Related products
Featured Titles
Featured Titles
Featured Titles
Featured Titles
Featured Titles
Featured Titles
Featured Titles
The Audiophile’s Project Sourcebook: 120 High-Performance Audio Electronics Projects eBook